Shirlene ********
Description
Resume of
Shirlene Mendiola
5504 Kenneth Place
Rohnert Park, California 94928
Shirlene.mendiola@yahoo.com
+01 .415.328.8112
OBJECTIVES
To obtain a position where I can maximize my experience in program development, training, data analytics, quantitative and technical skills with impeccable attention to details.
QUALIFICATIONS
Extensive background of multiple global distribution systems (Sabre, Worldspan, Galileo) management of airline/airport operations with overall travel industry knowledge. Work experience is highlighted in multi-layer project management skills to lead cross-functional teams to deliver successful program outcomes.
WORK HISTORY
Sabre GLBL, Inc – San Francisco, CA
Customer Support Partner – Oct 2017-19
• Provide customer consultations about company products and services.
• Develop business proposals and make product presentations for clients.
• Act as liaison between airlines and management for business executions. Identifies clients needs and new business opportunities. Negotiate business contracts and costs with customers as needed. Assess potential business risks and develop mitigation plans.
• Develop new business opportunities with potential and existing clients to achieve revenue goals. Support Sabre software upgrade versions to stay in compliance with latest product releases.
• Build positive and productive partnerships relationships with clients to ensure customer satisfaction. Address customer concerns and queries in a timely and accurate manner
• Building and maintaining relationships with key stakeholders. Identifying and capitalizing on improvement opportunities.
Sr. Business Analyst – Oct 2010-17
• Coordinates Interline Electronic ticketing activation project plans with interline partnerships
• Acting as a liaison between business and IT groups. Supervising the design of new products and evaluating how these will perform on the market. Facilitates kick off call with all stakeholders, programmer to programmer system setups, and participates in user authorization testing to obtain signoff for production deployment.
• Addresses operational, financial and technological risks within the business.
• Identifies, maintains and improves business and systems operations.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.
• Creating monthly performance reports, meet deadline dates.
Expedia .com/Hotwire.com – San Francisco, CA – Product Analyst, Air Operations Management – Apr 2009-2010
• Supports software programs, Air operations and fulfillment teams with Customer Service department by providing structure and workflow between customer vendor partners.
• Business Analyst is focused on detailed oriented individual in the execution and monitoring of process and functional improvements leading to improved air and hotel efficiencies.
• Acts as a primary point overseeing projects to completion.
• Managing process of Net Fare contracts, ATPco fares and rules for fare filing to provide operational support.
Pacific Aviation assigned to Jet Airways – San Francisco Intl Airport, CA – Account Manager – Apr 2007-2009
• Managed airport operations, and customer service agents. Oversees cross-utilize employees and managed ticketing, Check-in, Baggage agents.
• Managed scheduling of agents for flight operations, employment needs which includes recruiting staff and evaluation using performance management programs.
• Leadership skills managing Supervisors to ensure on-time flight departures. Administration duties include, budgeting, reporting and maintaining the highest level of customer service.
• Ensure compliance with all airport safety, FAA and other government requirements during tour of duty.
Sabre GLBL, Inc – San Francisco, CA – Training Specialist -May 2006
• Build annual training programs and prepare teaching work plans.
• Develop or oversee the production of classroom handouts, prepare instructional materials, aids and manuals to support structured learning experiences. Acclimate new hires to the business and conduct orientation sessions, delivery of training courses. Evaluate ongoing programs to ensure curriculum reflects current product releases.
• Stay abreast of the new trends and tools in employee development.
American Airlines – City Ticket Office, Larkspur, CA – Customer Service and Ticketing Representative – May 1998
• Responsible for establishing accounts to generate revenue. Knowledge of Domestic/International Ticket Exchanges process. Provide price quotes for proposed routes/itineraries
• Promote and sell air transportation and manage group and leisure tour package, cruise liners rail hotel and car rentals.
• Coordinate sales promotions for international trade shows.
• Book air reservations and related travel products, as needed.
• Support corporate clients in their reporting and online booking needs
• Ability to multitask and maintain a professional demeanor under pressure
• Maintain daily/monthly office sales reports, administrative office duties. Ability to work independently with minimal supervision.
EDUCATION
2000University of Phoenix – Business Administration, San Francisco, CA
1998Spanish Language Institute – Certificate of Completion, Guadalajara, Jalisco Mexico
1979International Air Academy – Diploma Certification of Completion, Vancouver, WA
AWARDS & RECOGNITION
2006Triton Distribution Systems – Awarded Employee Leadership
1998American Airlines – Honored the ACE – Accuracy, Courtesy and Efficiency Award for Outstanding Leadership
TECHNICAL SKILLS
• Proficiency with one or more of the following GDS: Sabre, Worldspan, Galileo
• Proficiency MS Office (MS Word, Excel, PowerPoint, Visio and Access
• Knowledge of Salesforce, SAP, Siebel, Kronos
• Program and project management skills. The ability to handle multiple projects in a fast-paced environment
• Effective communication and leadership skills. Excellent problem-solving and analytical skills. Strong attention to detail. Solution oriented, team player
Education
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Yoga Renew2019-2020Yoga instructor
Experience
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Sabre2010-2019Custoner Suppirt Partner
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Contact Candidate
To contact this candidate email shirlene.mendiola@yahoo.com